Where do you ship to?Currently, we ship to the United States, Canada, Australia, Europe, and Asia.
When can I expect my package to arrive?
All orders are shipped out within 2 business days. Shipping time depends on which option you select at checkout (between 1 and 7 business days, domestically), but please be mindful that shipping may be delayed due to COVID-19.
In the US, we are proud to offer free domestic shipping & returns via USPS on all orders. If you need your order faster, you may choose from USPS and UPS expedited shipping options.
I live outside of the US. Will I be charged additional customs fees or import taxes?Most likely, yes. Each country manages duties and taxes differently. We cannot guarantee that you will or will not be charged any customs, taxes, or duties on an order outside the US. You will be responsible for any and all such fees upon delivery of your order. If you would like assistance calculating the landed fees that you will pay, please contact us or use SimplyDuty.
Can I track my order?Once your order is processed and shipped, you will be emailed a tracking number.
Can I make a return?
Of course, as long as the product is unused, in the same condition you received it, and in its original packaging. If you need to return something, email firstname.lastname@example.org and we will send you a return label. We only accept returns up to 14 days from when your order was placed; if 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Any item marked down 40% or more is considered final sale. We do not accept returns on any Celsious garment care products.
Are returns free?
Within the US, returns are free. For international orders, the customer is responsible for all shipping costs for returns and exchanges.
Can I make an exchange?We are happy to exchange items for another style or size. If you need an exchange, send us an email at email@example.com.
How is my refund processed?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please note that it may take a few days for the return to show up in your account.
My refund is late or missing. How can I make sure it went through?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
How do returns work if I got my item as a gift?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will be informed of your return.