Refund policy

To start a return or exchange, please log in to your customer account here. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Gift cards are exempt from being returned.

Items purchased in person are not eligible for return, but may be exchanged for another item of the same value in person at our studio shop within 7 days of purchase.

Exchanges and Refunds  

Exchanges and returns for store credit are free. Refunds to your original payment method are subject to a $15 restocking fee.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your exchange or refund will be processed.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Sale items

Only regular priced items may be returned; unfortunately sale items cannot be returned, exchanged, or refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

You will receive a shipping label when you process your return. Returns should be shipped to 122 West 26th Street, Suite 1200, New York, NY 10001.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@grammarnyc.com.